Shipping and Refunds Policy
Shipping Policy
To ensure the highest quality, we do not keep inventory of our goodies. Instead, we bake them fresh, which is why we have specific bake dates and require a lead time. Once your goodies are ready, we will arrange for their dispatch using our special delivery service partners. The fragility of our products necessitates extra care during delivery, which accounts for the higher delivery costs involved.
Lactation Cookies |
After verifying your payment, we typically require 2-3 working days to process and bake your Lactation cookies order.
Please be aware that delivery times may experience delays during peak seasons. However, the following delivery times apply during non-peak periods:
- We provide Local Expedited Next Business Day shipping for $20 once the cookies have been baked.
- For Express Local Shipping, there is a charge of $4.50, and the delivery takes 2-3 business days after dispatch. (:
- Additionally, we currently offer complimentary Standard shipping, which takes 3-5 business days for orders above $80. Please note that during peak seasons, there might be delays in delivery.
Non-baked Products |
We offer snail mail service for our non-baked products at $4.50, which includes handling charges. For this option, Singpost snail mail is typically used, and your parcel will be delivered to your mailbox. Alternatively, we collaborate with various delivery partners such as NinjaVan, J&T, QExpress, and more.
If your order includes pre-order items or items from different warehouses, all the items must be available before we can arrange for pick-up and delivery