Shipping Policy

We do not keep inventory as our goodies are baked fresh to give you the best quality, we have specific bake dates and hence require a lead time. After which, we will arrange your order for dispatch via our special delivery service partners due to the fragility of our goodies accounting for higher delivery costs.

Lactation Cookies

Upon verification of your payment, we usually take 2-3 working days to process and bake your Lactation cookies order. 

Do note that delivery times might be delayed during peak seasons. Please refer to the delivery times below (for non-peak).
We offer Local Expedited Next Business day shipping once cookies have been baked at $10.90 and $6.90 for Express Local Shipping of 2-3 business days AFTER dispatch. (: We currently offer complimentary Standard shipping of 3-5 business days for orders above $80! During peak seasons, expect delays.

Regrettably, Singapore is seeing a high volume of local shipments and delays due to Covid-19 measures, we seek your kind understanding with regards to our delivery partners. Thank you!

Non-baked Products

We offer cheaper shipping options for non-baked products such as pure skincare, shapewear or tea orders. These are usually fulfilled by Singpost Smartpac where you will receive a tracking number and is delivered to your mailbox. Otherwise, we also work with a variety of delivery partners including but not limited to: NinjaVan, J&T, QExpress, etc.

In the event your order contains pre-order items or items located at our different warehouses, all items will have to be present before your order will be arranged for pick-up and delivery. We are happy to provide contactless delivery during the coronavirus outbreak, just leave a note under "Special Instructions" on the cart page before checking out!

Refunds Policy

Unfortunately due to the perishable nature of most our products, we do not offer a returns policy at this time. Food can be very subjective from person to person, we do our utmost at maintaining quality and consistency, crispiness, sweetness etc are not basis for refunds or exchanges. However, should you have received a wrong order or any product that is defective please do contact us at love@gooberr.com to let us know what went wrong!